Across Assist FY26: Rising Demand for Travel, Automobiles, Electronics, and Home Goods Fuels Industry Growth

Across Assist Continues to Scale Protection and Incident Response Infrastructure in FY26

As India becomes more mobile, digital, and globally connected, the nature of risk has evolved significantly. Emergencies today are no longer isolated events, but time-sensitive, cross-border incidents that require immediate coordination.

In FY26, Across Assist marked a defining year as it continued to scale its protection and incident response infrastructure. The company strengthened its position as one of India's fastest-growing platforms in this space, expanding its service network and customer base while deepening its technology capabilities.

Across Assist closed FY26 with a customer base of over 5 million, driven by increasing demand for travel, automobile, electronics, and home categories. The company's partner ecosystem also saw significant expansion, with the platform operating through more than 10,000 service partners globally. This includes over 3,000 hospitals, over 2,000 specialist doctors, more than 10,000 roadside and repair partners, and a large network of air ambulance partners all over the globe. This extensive network enables real-time coordination for almost over 90% Indian pin codes and over 190 countries worldwide.

Partner Network Expansion

| Category | Number of Partners | | --- | --- | | Hospitals | 3,000+ | | Specialist Doctors | 2,000+ | | Roadside and Repair Partners | 10,000+ | | Air Ambulance Partners | Large network (exact number not specified) |

This scale has translated into meaningful operational impact. In FY26 alone, Across Assist successfully managed over 1 million service requests spread across 15,000 pin codes and 150 countries, spanning medical coordination, roadside assistance, device protection, and home services. Average response times improved by 30% with the help of AI and tech intervention, reflecting a stronger, more reliable service experience.

A key focus area during the year was the integration of technology into operational workflows as the company continued to build its technology-led engine. This enabled features such as real-time tracking, automated request routing, digital claim initiation, and proactive communication. As a result, 50% of service requests were handled through partially automated workflows, reducing delays and improving coordination within large, distributed networks.

The company also expanded its enterprise footprint, onboarding 35+ new institutional partners including travel, mobility, financial services, and consumer electronics sectors. This strengthened its B2B2C and B2B2E models, allowing capabilities to be embedded directly into customer journeys.

From a financial perspective, Across Assist achieved 60% revenue growth in FY26 with sustained profitability, underscoring the efficiency and scalability of its operating model.

Neeraj Verma, Founder and CEO of Across Assist, commented on the year, stating, "FY26 has been a year of strong execution and scale for us. As customer expectations evolve, the focus is no longer just on providing support, but on how quickly and effectively that support can be delivered. We have continued to invest in building a robust partner network and integrating technology into our operations to improve response times and visibility. The opportunity ahead lies in creating proactive systems rather than just being reactive and becoming increasingly intelligent and responsive to customer needs."